Elementor prompts to upgrade to Elementor Pro even after buying the subscription.
Possible causes
Following may cause the system to prompt you to upgrade to Elementor Pro even after buying the subscription:
- Using old version of Elementor and Elementor Pro
- License key not activated
- Plugin conflicts
Solutions
Update your Elementor/Elementor Pro
Make sure you are using the latest versions of both Elementor and Elementor Pro.
- Login to Wp Admin.
- Go to Dashboard > Updates. The WordPress Updates page opens.
- Click the Check again link. You will receive notification for new updates, if any.
Activate your license
Remember that both the free version and the Pro version must be installed and activated.
- Confirm that you have activated your license key under Elementor > License in your WordPress dashboard.
- You can also login to the Websites section of your My Elementor dashboard. Then, enter a new URL if yours is not listed.
Resolve plugin conflict
Check for a plugin conflict, as this is often the problem.
Follow these steps to check for plugin conflict:
- Temporarily deactivate all of your plugins except Elementor and Elementor Pro. If the Go Pro message disappears, then you know one of the disabled plugins is causing the problem.
- Reactivate each plugin, one at a time, until the problem reappears. The last plugin reactivated is the cause of the problem.
- Contact the 3rd party plugin’s developers to get help with resolving the conflict, or use a different plugin with similar functionality.
You see the error message “Undefined” when you try to add a template:
[callout type=”warning”]Always backup your website before taking any troubleshooting steps.[/callout]
Troubleshooting steps
Browser issues
Check if it is not due to a conflict with a browser add-on by editing in incognito mode with your browser.
PHP issues
- If you’re using PHP 7.3 or earlier, upgrade your PHP version to PHP 7.4.
[callout type=”note”]From Elementor version 3.19, PHP 7.4 will be required. For more details about Elementor system requirements, see System Requirements. [/callout]
- If you’re using PHP 8.0 or later, revert to PHP 7.4. Later versions of PHP may have compatibility issues with Elementor.
Hosting issues
- Ask your hosting provider to increase the timeout value of your server.
- Ask your hosting provider to check the database encoding of your website.
Plugin Issues
- Deactivate all your website plugins except Elementor and Elementor Pro. If your site works, one of these plugins is probably causing the error. To learn more about activating and deactivating plugins see, Activate and Deactivate plugins.
To isolate the problematic plugin, reactivate the plugins one at a time, until one of them breaks the site.
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After a visitor submits a form on your website the following error message(s) displays: This Message Not Visible For Site Visitors.
Possible cause
This error generally occurs when there is an issue with the field mapping between Elementor and MailChimp.
Solution
Check to see that your form is properly integrated with MailChimp. For more details, see Integrate Forms With MailChimp.
[callout type=”tip”]Consult the Form Submissions logs to understand any delivery issues.[/callout]
]]>Trying to activate a license gives 403 error or cannot activate license error.
The 403 error indicates that the request is valid and understandable for the server but it cannot provide additional access.
Possible cause
403 error can occur due to the following causes:
- Authorization issues
- A corrupt .htaccess file
- IP blocking issues
- Firewall issues
Solution
Try the following to fix the 403 error:
- Refresh page
- Clear your browser cookies and cache
- Disconnect from your VPN
- Deactivate WordPress plugins
- Check for URL errors and make sure you’re specifying an actual web page file name and extension, not just a directory
If the issue persists, ask your hosting company to investigate the issue and allow the connection.
]]>Issue
500 errors are server errors originating from your website’s server environment.
Possible cause
Here are some of the most common causes for the 500 error:
- Not enough memory allocated to your website – Elementor requires 128 MB (Minimum) memory to function properly. If your website includes other plugins, we recommend 512MB. It might be that the memory allocated to your website is not enough to support its needs which results in a 500 error.
- Third party plugin issue – If Elementor is not the only plugin you’re using, this 500 error might originate from an issue with other plugins.
- Fatal Errors – A 500 error might be a result of another error, a fatal error. Fatal errors originate from your website’s PHP file.
Find the cause
To Troubleshoot a 500 error, you need to find its source. Check your website’s server PHP error logs to find the cause of the problem.
If you’re not sure how to access your PHP error logs, ask your hosting company to provide it. You can then submit a support ticket for Elementor support.
Solution
If the error appears on all website pages
Follow these steps to resolve this issue:
- Back up your site. For details, see Back Up Your Elementor Hosting Website.
- Update to the latest versions of Elementor and Elementor Pro.
- Deactivate all of your active plugins other than Elementor and Elementor Pro and see if it solves the issue.
- Reactivate the plugins one by one to find the culprit.
If the error appears on a specific page
Follow these steps to resolve this issue:
- Go to the page with the error.
- Click on the arrow next to the Update/Publish button.
- Choose Save as Template. The LIBRARY window is displayed.
- Enter a name for your template.
- Click Save.
- Go to Pages > Add New Page. A new page opens.
- Click the folder icon to add a template.
- Click My Templates. The list of templates is shown.
- Click Import next to the template you saved earlier.
If the error appears while updating a page
For details, see The Publish / Update Button Does Not Work- How To Fix | Elementor.
If you are using third party plugins
If Elementor is not the only plugin you’re using, the 500 error might originate from an issue with other plugins. Follow these steps to solve the issue:
- Enable Safe Mode.
- Check if you can edit and save the website.
- If this works, Debug Safe Mode to find and fix the plugin or theme issue. For details, see How To Debug In A Safe Mode On Elementor.
- If this does not work, submit a support ticket.
When editing a page with Elementor you get a 502 error.
As per IETF, 502 status code, indicates the following:
- Proxies: If you get a bad gateway note, you’re working with a gateway or proxy server.
- Connection: The proxy tried to work with the origin server.
- Mistake: The proxy got some kind of invalid response from the server.
For more information on 502 error, refer Bad Gateway Errors: Why They Happen and 5 Solutions | Okta
Possible cause
When a server gets an invalid response from another server, the system gives 502 bad gateway messages.
Solution
To solve the 502 error, follow the below steps:
- Login to WP Admin.
- Go to Elementor > Settings > Advanced.
- Enable Switch Editor Loader Method. This changes the Elementor editor loader method.
If you are using the Elementor plugin, then you may need to increase a particular Apache service limit. Add the following lines inside the website’s .htaccess file:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
You can edit that file using any of the following:
- SSH
- FTP
- File Manager tool in cPanel
Contact your website hosting provider for further support with the 502 error.
]]>Editing with Elementor gives the following error:
Error 520: Web Server Is Returning an Unknown Error.
You can get this error when the website does something unexpected, resulting in an unknown error.
Possible causes
Following may be the causes:
- Browser issue
- Rocket Loader issue (For Cloudflare users) – Rocket Loader automatically changes the scripts to load asynchronously, which breaks the site editor and prevents you from making changes.
Solution
- Try a different browser to troubleshoot.
- Cloudflare users may have a problem with its Rocket Loader feature. To resolve, see Elementor And Cloudflare Rocket Loader.
- Users who are not using Cloudflare can submit a ticket to Elementor support.
Website kits allow you to build professional websites without needing to know how to code or even design. A kit gives you webpages, page features like pop-ups, and everything else you need to build a stunning website.
There are two ways you can build your website with a kit. For Elementor hosted website owners, you can start with a website kit when you first purchase your site. From here, you’ll be taken through the kit selection process.
If you’re a plugin user, or a hosted website user who didn’t originally install a kit, you can install kits by going to your WordPress dashboard and selecting one via the Kit Library within the Templates tab.
In this how-to guide, we’ll look at how you can find and implement a kit.
What is a website kit?
Website kits contain webpages, forms, pop-ups, and other features that you can use to create a website. Features are modular, enabling you to customize your website through visual editing. Every website kit comes with a complete design and structure for a full website. This ensures you won’t forget to add a necessary feature.
Finding a website kit
Kit Library
Whether you’re an Elementor hosted website owner just starting out, or you want to incorporate a kit using the plugin, you’ll need to go to the Kit Library:
For new Elementor Hosting owners:
As part of the installation process, you’ll be given the option of starting with a website kit. The system will walk you through the kit selection process, helping you narrow down the choices according to the type of site you want to build and your experience level. Keep in mind that you can always change your mind later by restoring your site and choosing another kit or choosing to start from scratch.
For all others:
- Open the Kit Library by navigating to the WordPress Panel.
- Click Templates.
- Open Kit Library.
Once in the Kit Library you have several ways to look for your perfect kit:
- Scroll through the entire library
- Search for a specific term (e.g. Bakery)
- Use the dropdown menu to order the library by Featured, New, Popular, and Trending
- Search through the kits by category, tags, types or plan (Free, Pro or Expert)
Remember that after you apply a kit, you’ll be able to customize the content. If a specific genre isn’t available, use a similar kit and make it your own!
Important: It is highly recommended that kits be installed on a clean WordPress website – one that does not have any other kits, headers, footers, etc. installed, as these may conflict with your website kit. In addition, kits may overwrite or append your current site data. Hosted website users can check out “How do I delete my Elementor hosted website to start over again?” for information on how to start with a clean website. All users can export their sites using the Export Kit.
Viewing the kits
When you find a kit that interests you, hover over it and click View Demo. You can then look at the kit’s pages, even seeing them as they would appear on a desktop, tablet, and mobile device.
Use the Overview button to see all the pages and site parts (e.g. header, footer, page and templates, archives, 404 page) you’ll be importing.
If all looks good, you’ll want to apply the kit to your site.
Applying the website kit
Once you’ve found your dream kit, it’s time to apply it to your site:
- Click the Apply Kit button – Elementor may ask you to enable the importation of SVGs before applying the kit – you should allow it.
- You’ll be asked whether you want to apply the whole kit or customize the parts you want to import. Unless you’re an experienced Elementor user, we recommend applying the whole kit.
Unless you’re an experienced user, we recommend selecting “Apply All.” - Wait for the importer to complete; don’t close this screen until it’s finished!
Wait until the import completes its magic! - Click Next. You’ll then see a list of items that were imported successfully.
Sucess! - Click Close to complete the process and exit the import wizard.
- Once back at the WordPress dashboard, click the Pages tab to view your new pages and begin customizing them.
Related Articles
Accelerated plugins available through Elementor Hosting, speed up file access by storing plugin files in the server’s RAM as opposed to reading them from a disk. This means your site loads faster when you edit it, and responds more quickly when website visitors access it.
Find and install accelerated plugins
For a full list of accelerated plugins, see List of accelerated plugins.
To use accelerated plugins:
- Search the WordPress repository for a plugin. For more details, see Find and Install WordPress plugins.
Note the 
- Install the plugin. For more details, see Find and Install WordPress plugins
Accelerated plugins are listed under the plugins tab of your WordPress dashboard. They are marked with a special icon 
Enable acceleration on an existing plugin
If you are already using a plugin that can be accelerated, acceleration will automatically be added the next time you update the plugin. You can also manually enable the acceleration feature.
To enable acceleration:
- From your WordPress dashboard, locate the plugin.
- Click Accelerate Plugin.
Disable plugin acceleration
If you need to disable plugin acceleration:
- From your WordPress dashboard, locate the plugin.
- Click the accelerated plugin icon
.
- Confirm that you want to disable the acceleration.
Note: Your plugin will remain installed, just the acceleration will be disabled.
FAQ
When using the accelerated plugin feature and logging into my SFTP – my plugin files are inaccessible – why is that?
Accelerated plugins use symlinks. This means the plugins are not on your site, but are shared among many sites. This makes them much faster but read-only.
If I switch from Elementor hosting – will accelerated plugins still work?
No, this is an exclusive feature of Elementor hosting.
Does this mean I can’t upload any custom plugin files?
You can still upload custom plugin files just as before. These custom plugins will not be accelerated.
List of Accelerated Plugins
- Elementor
- Elementor Pro
Elementor’s Navigator enables you to easily reach and edit these hidden section handles.
Navigator’s tree panel provides easy access to every element on the editor with just one click. Now you can edit and move elements that have been hidden by Z-Index, negative margins, and absolute positions.
To open the Navigator, click the structure icon in the Editor bar.
Learn more about how this wonderful tool puts you in complete control over the elements on the page.
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